University of Ibadan Journal of Library and Information Science

Information Technology Use Influence on Quality Services Delivery by Library Personnel in Selected Higher Institutions of Learning

2025-01-18T10:47:40+00:00

Information technology has adopted in all facet of human endeavours including

tertiary institutions and particularly the libraries in order to improve quality services

delivery to the clientele. Although, this have been hindered with hitches like poor

funding, obsolete IT tools and majorly training. In closing this gap, the present study

therefore, investigates the impact of technology usage on the quality-of-service

delivery by library staff in selected higher education institutions in Ogun State,

Nigeria. Employing a descriptive survey design, the research utilised a questionnaire

as the key instrument for data collection. A census sampling technique was applied,

including all 77 library personnel from the chosen institutions. The analysis of the

collected data was conducted using SPSS software. The results indicated that the

library personnel made use of various technologies, including computers,

photocopiers, printers, scanners, and uninterruptible power supply (UPS) devices, to

facilitate effective and quality service delivery. These technologies were reported to be

frequently used, with many being deployed daily. Nevertheless, the staff faced several

obstacles, such as limited _financial resources, outdated ICT equipment, high

maintenance costs, lack of skilled personnel, insufficient ongoing training, and

inadequate ICT competencies. Additionally, poor maintenance of ICT equipment was

identified as a major concern. The study suggested that library management should

consider alternative energy sources, such as solar inverters, to better support the

technological infrastructure, thereby improving the quality of service in higher

education institutions.

Extent of electronic health billing system and healthcare service delivery in government owned system in Cross River State, Nigeria

2025-01-18T11:13:24+00:00

This study, titled "Extent of Electronic Health Billing System and Healthcare Service

Delivery in Government-Owned Facilities in Cross River State, Nigeria," examines the

impact of electronic billing systems on healthcare delivery within the Southern zone of

Cross River State. Despite the global transition to digital health records, this region

remains reliant on manual record-keeping systems that are prone to damage,

deterioration, and loss, thereby compromising the integrity and continuity of

healthcare services. The lack of requisite knowledge, manpower, and infrastructure

within government healthcare facilities hinders the effective implementation of

electronic health record (EHR) systems, perpetuating reliance on traditional analog

methods.

To assess the influence of electronic billing systems on healthcare delivery, a

survey design was employed. A total of 749 participants, including 355 medical

personnel and 355 inpatients from six hospitals, were surveyed using stratified

proportionate random sampling. Descriptive statistics, such as mean and standard

deviation, were utilized to analyse the collected data.

The results indicates that state-owned hospitals in the Southern Zone of

Cross River State fail to provide comprehensive healthcare services adequately.

Furthermore, the electronic billing system significantly impacts the efficiency of

payment processing in these healthcare facilities. The study advocates for the

enhanced implementation of electronic health billing systems, increased training and

education on EHRs, and the promotion of research and development in healthcare

technology to improve service delivery outcomes.

Digital Competencies of LIS Educators in Nigeria for Virtual Teaching and Learning in the Fourth Industrial Revolution (4IR)

2025-01-18T10:22:48+00:00

The study investigated the digital competencies of Library and Information Science
(LIS) Educators in Nigeria for virtual teaching and learning based on two objectives.
Two constructs from the Educators Pedagogic Competencies of the European
Commission DigCompEdu framework were used to identify the digital competency
progression level of LIS educators in Nigeria. This study adopted a quantitative
research methodology. Data was collected using an online questionnaire shared on the
WhatsApp group of the National Association of Library and Information Science
Educators (NALISE), and 97 responses were received. The data collected was
presented and descriptively analysed using frequency counts. The study found that LIS
educators were at different digital competency levels in using digital technologies,
from the Explorer to the Pioneer levels, but more so at the Explorer and Newcomer
levels for assessing the teaching and learning process. The study recommended
structured digital skills training for LIS educators, especially for evaluating teaching
and learning. The study also recommended pedagogical support in the context of
virtual teaching and learning.