CORRELATION BETWEEN INFORMATION AND COMMUNICATION TECHNOLOGY USE AND SERVICE DELIVERY BY LIBRARY STAFF IN FEDERAL UNIVERSITY LIBRARIES IN NORTHWEST, NIGERIA

Authors

Muhammad Abdulrasheed A. W. Ambi Library, Kaduna State College of Education, Gidan Waya, Kafanchan, Kaduna State, Nigeria
Professor Dawha Department of Library and Information Science, University of Maiduguri, Borno State, Nigeria
Professor Aliyu Department of Library and Information Science, University of Maiduguri, Borno State, Nigeria

Information and Communication Technology, Library Staff, Federal University Libraries

The study examined the correlation between information and communication

technology use and service delivery by library staff in Federal universities in NorthWest,

Nigeria. The study covered _ive university libraries in NorthWest, Nigeria. They are;

Ahmadu Bello University Zaria, Bayero University Kano, Usmanu Danfodiyo University

Sokoto, Federal University Gusau, Zamfara and Federal University Birnin Kebbi. The

objectives of the study were to know types of library services delivered with the use of ICT

by library staff and the correlation between ICTs use and service delivery by library staff

in Federal Universities in NorthWest, Nigeria. A correlational research design was used

for the study. The population of the study comprised 760 library staff and the sample size

are 153 population drawn from Federal University Libraries in NorthWest, Nigeria,

simple random sampling technique was adopted. Questionnaire was used as the

instrument for data collection in the study. The instrument was subjected to a content

validity, with a hypothesis. Data collected were analyzed using descriptive statistics of

frequency counts and percentages presented in tables, mean and standard deviation and

Pearson Product Correlation Moment (PPMC) was used at 0.05 level of signi_icant with

the aid of Statistical Product and Service Solutions (SPSS) Version 20. The _indings

revealed that the types of library services delivered with the use of ICT by library staff

were current awareness services, selective dissemination of information, reference

services, internet service and so on. Conclusion _irst Based on the _indings, it was

recommended that management of the respective universities libraries should ensure to

provide more ICTs equipment that will foster effective service delivery, alternative power

supply like solar energy need to be provided to tackle power outage problem, staff need to

be trained on ICT skills for full exploration for service delivery