Information Technology Use Influence on Quality Services Delivery by Library Personnel in Selected Higher Institutions of Learning

Abstract

Information technology has adopted in all facet of human endeavours including

tertiary institutions and particularly the libraries in order to improve quality services

delivery to the clientele. Although, this have been hindered with hitches like poor

funding, obsolete IT tools and majorly training. In closing this gap, the present study

therefore, investigates the impact of technology usage on the quality-of-service

delivery by library staff in selected higher education institutions in Ogun State,

Nigeria. Employing a descriptive survey design, the research utilised a questionnaire

as the key instrument for data collection. A census sampling technique was applied,

including all 77 library personnel from the chosen institutions. The analysis of the

collected data was conducted using SPSS software. The results indicated that the

library personnel made use of various technologies, including computers,

photocopiers, printers, scanners, and uninterruptible power supply (UPS) devices, to

facilitate effective and quality service delivery. These technologies were reported to be

frequently used, with many being deployed daily. Nevertheless, the staff faced several

obstacles, such as limited _financial resources, outdated ICT equipment, high

maintenance costs, lack of skilled personnel, insufficient ongoing training, and

inadequate ICT competencies. Additionally, poor maintenance of ICT equipment was

identified as a major concern. The study suggested that library management should

consider alternative energy sources, such as solar inverters, to better support the

technological infrastructure, thereby improving the quality of service in higher

education institutions.