TOTAL QUALITY MANAGEMENT, LEADERSHIP STYLES AND SERVICE DELIVERY IN UNIVERSITY LIBRARIES IN OYO STATE, NIGERIA

Abstract

This study investigated influence of total quality management, leadership styles on service delivery in two University libraries in Oyo State, Nigeria. It adopted descriptive survey research design, while four null hypotheses were tested. The population comprised 142 library personnel, 5228 undergraduate students and 919 postgraduate students from University of Ibadan and Ajayi Crowther University. The sample of 71 library personnel and 615 students (undergraduate and postgraduate) was made through simple random sampling technique. The total sample was 686 for both library users and library personnel. Three validated questionnaires titled: Total Quality Management, Leaderships Style Questionnaire’ (TQMLSQ - 0.96); Library Service Delivery Questionnaire” (LSDQ - 0.75) and one Interview Guide were instruments used for data collection. The data collected were tested with Pearson product moment correlation and multiple regression analysis at 0.05 level of significance. The result also revealed a significant relationship between TQM and service delivery (r = 0.785; P<0.05), significant relationship between leadership styles and service delivery (r = 0.3685; P><0.05), Total Quality Management has relative influence on service delivery (? = 0.785, P>0.05), while leadership style did not relatively influence service delivery (? = -0.054, P > 0.05). Finally, TQM and leadership styles have significant joint influence on library service delivery (F (2, 60) = 29.887); P < 0.05).The study concluded that, Total Quality Management and leadership styles are potent factors in boosting service delivery in universities library in Ajayi Crowther University and University of Ibadan libraries. Therefore, the management of both universities should intensify effort at applying total quality management and decide on appropriate leadership styles required in dealing with library staff.