SERVICE DELIVERY TO STUDENTS AT CAPE COAST TECHNICAL UNIVERSITY, GHANA

Abstract

Bureaucratic procedures have been found to have negative impact on services delivered to students. Bearing in mind the adverse effects of bureaucratic procedures in public services, this study used the descriptive research design and examined the nature of the services provided by authorities of the Cape Coast Technical University (CCTU). The census sampling procedure was used to include 390 students in five schools and 52 administrators of of Cape Coast Technical University. A 60-item and 62-item questionnaires were used for collecting data from students and administrators, respectively. Interviews were also conducted to obtain information from the respondents. The results revealed that, to large extent, the system for providing services to students was challenged by inadequate human and logistical capacity and as a result there were delays in service delivery. It is therefore recommended that the authorities of the Cape Coast Technical University should work with all the nine (9) administrative management principles of maintaining adequate operational capacity levels, effective use of resources, mounting development-oriented objectives, using modern equipment, encouraging worker-participation, implementing sectional accountability, assessing sectional transparency, motivating its staff and retention of experience workers.